Family Dentist Kelowna
Patient Information
Kelowna Dental Clinic
Financial Information
Payment Options Available
We accept cash, personal cheques, money orders, debit and major credit cards. Full payment is expected at the time services are performed. Your dental health is important to us here at Knox Mountain Dentistry and your care should never be compromised due to finances. We take great pride in the work that we do and always aim to provide you with the best dental services. As a courtesy to our patients, we will gladly help you submit your claims on your behalf to your dental insurance provider. Co-payment (the portion of payment that is the responsibility of the patient) is due at the time of treatment. Once reimbursement of services is received, you will be notified if there is a credit on your account or if a balance is due. Any uncovered amounts or unpaid claims are the responsibility of the patient to pay in full. Please note that we only accept assignment for primary insurance plans for our patients – if a patient possesses a secondary plan then we will submit the claim for the insurer to reimburse that patient directly.
Information Regarding Insurance
We accept most dental insurance programs, please provide your insurance information to our front desk staff. The forms required by your insurance will be prepared by our front desk staff, however we remind you that your specific insurance policy is an agreement between you and your insurance company. You are ultimately responsible for any unpaid portion should your insurance benefits result in less coverage than anticipated. We will gladly submit a pre-authorization estimate to your insurance company so that you will know what your benefits will be.
The fees charged for services rendered to those who are insured are the customary fees charged to all our patients for similar services. Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with our usual fees. You should be aware that different insurance companies vary greatly in the types of coverage available.
Payment Plans
We know dental treatment can be expensive. While insurance can help cover some of the cost, it doesn’t always cover everything—or sometimes isn’t available at all. So what happens when you need treatment but can’t pay a large amount all at once?
Our goal is to help you get the care you need when you need it—not just when it feels affordable. That’s why we’ve partnered with a third-party financing company, LendCare.
Once you’ve reviewed your treatment plan, you can apply directly with LendCare for financing. This can help break your treatment cost into smaller, more manageable payments so you can move forward without the stress of paying everything upfront.
All applications are completed by you through LendCare, and approval is determined by them.
Insurance Documents
Please take the time to review the following documents put out by the British Columbia Dental Association that addressed patient insurance and patient co-payment.
Cancellation Policy
We operate on the principle of mutual respect. We require 2 business days notice to cancel any scheduled appointment - cancellations must be made over the phone and are not accepted via e-mail, text message or voicemail. Appointments that are cancelled short notice are subject to a $100 cancellation fee that must be paid prior to rebooking any future appointments.
Office Care Instructions
We totally get that it's hard to remember all of the crazy information we throw at, so the documents below should help you with any questions you may have.
General Dental Information
Children's Dentistry
- Why Do Children Grind Their Teeth
- Why Do Children Have Crowded or Crooked Teeth
- Why Do Children Have Spaces Between Their Teeth
- Why Do Children Snore
Dentures
- Complete Denture
- Complete Denture with 2 or 4 Locator Attachment
- Complete Denture with a Milled Bar Attachment
- Removable Partial Denture
Dental Bridges & Crowns
- Crown Lengthening
- Implant Supported Bridge
- Implanted Supported Crown
- Tooth Supported Bridge
- Tooth Supported Crown
Tooth & Gum Decay
Fillings & Dental Implant
- Cracked Filling
- Discolored Filling
- Dental Implant
- Silver Filling
- Silver Fillings Removed
- Tooth Colored Filling
Disease & Infection
- Periodontal Disease
- Periodontal Disease and Cardiovascular Risk
- Periodontal Disease and Diabetes
- Non-Surgical Periodontal Therapy
- Surgical Periodontal Therapy
- Peri-Implantitis
- Root Canal Treatment
Other
- Adverse Effects Of Antibiotics
- CBCT Scan
- Dental X-Rays
- Sleep-Disordered Breathing
- Oral Sedation Dentistry
- Jaw Joint Problems
- PRF and PRGF
- Flouride
- Dry Mouth
- Mouth Lesions: Swelling
- Mouth Lesions: Ulcers
- Mouth Lesions: White Spots
- Bite Problems
- Tooth Whitening
- Transitional Resin Restorations
- Post and Core